This Privacy Policy explains how WILGUARD processes personal data collected through our website and software service (SaaS) for anti-bot protection.
WILGUARD is operated by S.C. Promotor Rent a Car Broker S.R.L., J40/3344/2023, CIF RO47670988, registered office: Bucharest, Bd. Tineretului no. 31, sector 4. For questions: [contact@wilguard.com](mailto:contact@wilguard.com).
1. Who We Are
WILGUARD provides a SaaS service for protecting websites against illegitimate traffic (malicious bots). As data controller, we comply with applicable data protection legislation and implement appropriate technical and organizational measures.
- Controller name: S.C. Promotor Rent a Car Broker S.R.L.
- Commercial Registry: J40/3344/2023
- CIF: RO47670988
- Contact: contact@wilguard.com
2. What Data We Collect
We collect only data necessary for providing the Service and complying with legal obligations.
- Identification and contact: name, surname, email, phone (optional).
- Account/subscription data: protected domain, chosen plan, subscription status, billing data (without storing complete card details).
- Transactional data: order ID, processor references (e.g., PayU/PayPro), amount, currency, payment status.
- Technical/usage data: IP address, user-agent, language settings, pages visited, authentication events, date/time, technical/error logs.
- Correspondence: support requests, email/WhatsApp messages and associated metadata.
3. Processing Purposes
Service provision and administration: account creation, API key issuance, script integration, maintenance, technical support.
Billing, payments and renewals, accounting/tax records; operational and security communications; performance analysis/improvement (aggregated/anonymized where possible).
4. Legal Bases for Processing (art. 6 GDPR)
Contract performance: Service provision, account and subscription administration.
Legal obligation: accounting/tax records, responding to authority requests.
Legitimate interest: security, abuse/fraud prevention, service improvement and internal statistics (you have the right to object).
5. Who We Share Data With
We may share data with service providers acting as processors in relation to: payments, hosting, email/SMS, monitoring, analytics, and technical support. We may also disclose data to authorities when required by law, or in the context of defending our rights. An updated list of recipient categories is available upon request.
6. Transfers Outside EEA
If a provider involves data transfer outside the EEA, we use GDPR-compliant safeguards (e.g., Standard Contractual Clauses) and adequate risk assessments. Details available upon request.
7. Retention Periods
Account/subscription/billing: for the duration of the contractual relationship and for legal terms (typically 5-10 years for tax documents).
Technical and security logs: 90-365 days, depending on purpose and risks.
Support correspondence: for the duration of resolution and a reasonable period for audit/security. Data is deleted or anonymized when no longer necessary, with exceptions provided by law.
8. Your Rights
You have the following rights: access, rectification, erasure (within the limits of art. 17 GDPR), restriction, portability (for automated data based on consent/contract), objection (to legitimate interest/marketing), as well as the right to withdraw consent.
You may file a complaint with the DPA (www.dataprotection.ro). To exercise your rights, write to us at [contact@wilguard.com](mailto:contact@wilguard.com); we respond within max. 30 days.
9. Data Security
We implement appropriate technical and organizational measures: minimization, access control, encryption in transit, logging, periodic testing, and internal policies. Data access is limited to authorized personnel on a need-to-know basis.
10. Cookies and Similar Technologies
We use strictly necessary cookies for website functionality and, with consent, analytics and marketing cookies. Preferences can be managed from the consent banner or browser settings. Consult the Cookie Policy for complete list and durations.
11. Minors
The Service is not intended for minors. We do not knowingly collect data from persons under the minimum legal age. If you identify such a situation, contact us for remediation.
12. Automated Decisions and Profiling
We do not make decisions with significant legal effect exclusively automatically. Our algorithms target anti-bot protection at traffic level, not individual assessment beyond this legitimate purpose.
13. Marketing
Commercial communications are sent only with consent or according to legal exceptions for existing customers. You can unsubscribe anytime using the email link or contacting us.
14. Incident Notification
In case of a security incident that may generate high risk for individuals, we will notify the competent authority and, where appropriate, data subjects, within the timeframes provided by GDPR.
15. Policy Changes
We may update this policy to reflect legislative or operational changes. We will publish the updated version on the site and mark the date of last update; for significant changes we will communicate appropriately.
16. Contact Details
Controller: S.C. Promotor Rent a Car Broker S.R.L., Bucharest, Bd. Tineretului no. 31, sector 4. Email: [contact@wilguard.com](mailto:contact@wilguard.com). Supervisory authority: DPA – [www.dataprotection.ro](https://www.dataprotection.ro).