Welcome to WILGUARD ('WILGUARD', 'we'). These Terms and Conditions ('Terms') constitute the legal agreement between you ('Client', 'User') and WILGUARD regarding access to and use of our anti-bot protection software service ('Service'). By creating an account, purchasing a subscription, or using the Service, you confirm that you have read, understood, and accepted these Terms. If you do not accept the Terms, do not use the Service.
1. Service Description
WILGUARD is a software service (SaaS) provided on a subscription basis, which protects websites against illegitimate traffic (malicious bots) through behavioral analysis, dynamic threat lists (IP, ASN, user-agent), rules and signatures updated periodically.
- Implementation: The Service is activated by integrating a script/API authorization on the domain declared by the Client ('Permitted Domain').
- Technical limitations: Effectiveness may vary depending on the Client's infrastructure specifics and threat evolution. 100% blocking of malicious traffic cannot be guaranteed.
The Service is provided 'as is' and 'as available', without implicit or express warranties beyond those explicitly provided in these Terms.
2. User Account, API Key and Client Obligations
To use the Service, an active account and API key related to the subscription are required. The Client undertakes to:
- Provide real and updated data (name, email, domain).
- Maintain confidentiality of password and API key; any action from the account is presumed to be initiated by the Client.
- Immediately notify any suspicion of unauthorized access or security breach.
- Correctly integrate the script/API according to technical guides provided by WILGUARD.
- Not share, sublicense, resell or assign access to the Service to third parties without prior written agreement.
- Use the Service exclusively on the declared Permitted Domain; any extension requires adequate subscription or prior agreement.
3. Permitted Use and Prohibited Conduct
The license granted is limited, non-exclusive, non-transferable, revocable, valid for the subscription duration. It is forbidden to:
- Reverse engineer, decompile, disassemble or extract code/trade secrets.
- Circumvent technical control mechanisms or unauthorized comparative measurement ('benchmarking') for denigration or unfair competition purposes.
- Use the Service for illegal, fraudulent purposes, harassment or affecting others' rights.
- Collect data unauthorized from WILGUARD infrastructure (scraping, sniffing, API abuse).
- Use the Service on domains other than authorized ones or for a network of sites without corresponding license.
- Create a competing service based on WILGUARD's know-how or data.
4. Subscriptions, Pricing, Renewal and Cancellation
Subscriptions (e.g.: monthly, 6 months, annual) are prepaid. Prices are displayed on the site and may be updated; changes apply only to future renewals.
Automatic renewal: For continuity, subscriptions automatically renew at term. By purchase, you authorize recurring charging of the saved payment method.
Cancellation: Automatic renewal can be disabled anytime from account; subscription remains active until expiration of paid period. No pro-rata or refunds are granted for partially used periods.
5. Withdrawal Right for Digital Services (Exception)
Being digital content/service not delivered on material support, according to art. 16 lit. m) of OUG 34/2014, the 14-day withdrawal right does NOT apply if performance has begun with the consumer's prior express agreement and acknowledgment of losing the withdrawal right.
By creating the account, accepting the Terms and initiating use (API key activation/script insertion), you consent to immediate commencement of performance and confirm that you lose your legal right of withdrawal for that purchase.
Optional commercial policy: We reserve the right to offer, at our discretion, good-faith commercial solutions (e.g.: credit, period extension) in justified cases, without constituting a general refund obligation.
6. Support, Availability and Updates
Technical support is provided via email or WhatsApp, during hours displayed on site, with target response time according to purchased plan. We reserve the right to schedule maintenance windows, announced in advance, and deliver automatic updates for security and performance improvements.
7. Intellectual Property
The software, databases, signatures, algorithms, interfaces, visual materials and trademarks are property of WILGUARD or licensors. No clause in Terms confers implicit licenses beyond those strictly necessary for using the Service according to subscription.
8. Liability Limitation and Disclaimer
The Service is provided 'as is'/'as available'. To the maximum extent permitted by law, we exclude implicit warranties (merchantability, fitness for particular purpose, non-infringement).
WILGUARD is not liable for indirect, special, punitive damages, profit/data/opportunity losses, business interruptions or damages caused by third parties (including hosting, CDN, payment processors, ISP). Total cumulative liability, if retained, will not exceed the value paid by Client for the last billing cycle.
9. Chargeback, Fraud and Suspension
Initiating an unjustified chargeback constitutes serious breach. In such cases, access may be suspended immediately, and account terminated, without right to restitution.
Suspicious or fraudulent payments, Service abuse or repeated violations may lead to suspension or unilateral termination, with email notification. Fraud cases may be reported to authorities.
10. Compliance, Accessibility and Legal Requirements
We comply with applicable legislation regarding data protection and electronic commerce. We consider digital accessibility requirements and commit to constantly improving compatibility with relevant standards.
11. Confidentiality and Data Protection
Personal data is processed according to the Privacy Policy available on site. For details regarding legal bases, recipients, storage periods, GDPR rights and cookie options, consult the Privacy Policy and Cookie Policy. Politica de Confidențialitate.
12. Suspension and Termination
We may suspend or terminate the account in case of Terms violation, fraud, payment refusal, technical abuse or danger to service integrity. Client may terminate anytime from account (effective at end of paid period).
13. Force Majeure
No party is liable for delayed non-performance caused by force majeure (external, unforeseeable, unavoidable events), such as major outages, massive cyber attacks, disasters, conflicts etc., for the duration of the event and to the extent it prevents performance.
14. Assignment
Client cannot assign rights/obligations without WILGUARD's written agreement. WILGUARD may assign this contract to an affiliated or successor entity, with notification.
15. Notifications
Official communications are made via email to addresses associated with the account. Notifications are considered received upon sending (email log) or publication on site (for general notifications).
16. Severability and Entire Agreement
If a clause becomes null/inapplicable, the rest remains in force. These Terms, together with published Policies, constitute the entire agreement between parties regarding the Service.
17. Applicable Law and Jurisdiction
These Terms are governed by Romanian law. Any dispute is resolved by competent courts in Romania (from supplier's headquarters), after going through an amicable resolution stage (minimum 15 days).
18. Supplier Information
WILGUARD is a product/brand operated by:
- S.C. Promotor Rent a Car Broker S.R.L.
- Registration No.: J40/3344/2023
- CIF: RO47670988
- Address: Bucharest, Bd. Tineretului no. 31, sector 4
- Phone: +40 734 403 403
- Email: contact@wilguard.com
For questions or clarifications regarding these Terms, contact us at contact@wilguard.com.