Welcome to WiLGUARD ('WiLGUARD', 'we', 'us'). These Terms and Conditions ('Terms') constitute the legal agreement between you ('Client', 'User') and WiLGUARD regarding access to and use of our anti-bot protection software service ('the Service'). By creating an account, purchasing a subscription, or using the Service, you confirm that you have read, understood, and accepted these Terms. If you do not accept the Terms, do not use the Service.
1. Service Description
WiLGUARD is a subscription-based software service (SaaS) that protects websites against illegitimate traffic (malicious bots) through behavioral analysis, dynamic threat lists (IP, ASN, user-agent), rules, and periodically updated signatures.
- Implementation: The Service is activated through integration of a script/API authorization on the domain declared by the Client ('Permitted Domain').
- Technical limitations: Effectiveness may vary depending on the Client's infrastructure specifications and threat evolution. 100% blocking of malicious traffic cannot be guaranteed.
The Service is provided 'as is' and 'as available', without implicit or express warranties beyond those explicitly stated in these Terms.
1.1. Technical Traffic Limits
Each subscription plan includes a technical limit of maximum 100,000 verified requests per month, per protected site. This limit represents the maximum capacity guaranteed by WiLGUARD for filtering and protecting the traffic of each site under standard plan conditions.
If traffic volume exceeds this limit, the following may occur:
- Service performance degradation or delays in request processing
- Inability to guarantee complete protection beyond the 100,000 requests/month threshold
- Temporary automatic suspension or request to upgrade to a higher plan
For sites with higher traffic, the Client must contact the WiLGUARD team for customized solutions.
WiLGUARD is not liable for inability to provide the Service, losses, or damages caused by exceeding the limit of 100,000 requests/month per site. The Client is responsible for monitoring their own site traffic.
2. User Account, API Key, and Client Obligations
To use the Service, an active account and an API key associated with the subscription are required. The Client agrees to:
- Provide accurate and up-to-date information (name, email, domain).
- Keep the password and API key confidential; any action from the account is presumed to be initiated by the Client.
- Immediately notify of any suspicion of unauthorized access or security breach.
- Correctly integrate the script/API according to technical guides provided by WILGUARD.
- Not share, sublicense, resell, or assign access to the Service to third parties without prior written consent.
- Use the Service exclusively on the declared Permitted Domain; any extension requires an appropriate subscription or prior agreement.
2.1. Access Security
To ensure Service security, the Client agrees to:
- Keep username, password, and API key strictly confidential
- Notify WiLGUARD IMMEDIATELY of any unauthorized account use or suspected security breach
- Inform WiLGUARD IMMEDIATELY if unauthorized activity in the account is suspected
- Be responsible for all actions performed from their account until official notification of compromise
3. Permitted Use and Prohibited Conduct
The license granted is limited, non-exclusive, non-transferable, revocable, valid for the subscription duration. It is prohibited to:
- Reverse engineer, decompile, disassemble, or extract code/trade secrets.
- Avoid technical control mechanisms or unauthorized benchmarking for defamation or unfair competition.
- Use the Service for illegal, fraudulent purposes, harassment, or to affect the rights of others.
- Collect data in an unauthorized manner from WiLGUARD infrastructure (scraping, sniffing, API abuse).
- Use the Service on domains other than those authorized or for a network of sites without appropriate license.
- Create a competing service based on WILGUARD know-how or data.
3.1. Additional Technical Restrictions
It is strictly prohibited to:
- Reproduce or distribute, in whole or in part, the Service to third parties
- Attempt to bypass, disable, or circumvent the Service's protection or control mechanisms
- Derive the source code, ideas, algorithms, structure, or organization of the Service
- File patents or other intellectual property protection applications regarding the Service or its information
- Modify, translate, or adapt the Service for any purpose, including error correction (without prior written consent)
- Use the Service in a service bureau or for hosting services for third parties
4. Subscriptions, Pricing, Renewal, and Cancellation
Subscriptions (e.g., monthly, 6 months, annual) are prepaid. Prices are displayed on the site and may be updated; changes apply only to future renewals.
Automatic renewal: For continuity, subscriptions renew automatically at term. By purchasing, you authorize recurring charges to your saved payment method.
Cancellation: Automatic renewal can be disabled anytime from the account; the subscription remains active until the end of the paid period. No pro-rata or refunds for partially used periods.
5. Withdrawal Right for Digital Services (Exception)
Being digital content/service not delivered on physical media, according to applicable consumer protection laws, the 14-day withdrawal right does NOT apply if performance has begun with the consumer's prior express consent and acknowledgment of loss of withdrawal right.
By creating the account, accepting the Terms, and initiating use (API key activation/script insertion), you consent to immediate performance and confirm that you lose the legal right to withdrawal for that purchase.
Optional commercial policy: We reserve the right to offer, at our discretion, good-faith commercial solutions (e.g., credit, period extension) in justified cases, without constituting a general refund obligation.
6. Support, Availability, and Updates
Technical support is offered via email or WhatsApp during hours displayed on the site, with target response time according to the purchased plan. We reserve the right to schedule maintenance windows, announced in advance, and to deliver automatic updates for security and performance improvements.
6.1. Service Level and Availability
WiLGUARD aims to maintain a target availability of minimum 99.5% monthly uptime, excluding scheduled maintenance windows.
Scheduled maintenance will be announced at least 48 hours in advance via email or Dashboard notification.
Emergency maintenance for critical security issues may be performed without prior notice.
Technical support response time:
- Standard Plan: 24-48 hours (business days)
- Pro/Business Plan: 12-24 hours (business days)
- Critical issues: prioritization according to severity
7. Intellectual Property
The software, databases, signatures, algorithms, interfaces, visual materials, and trademarks are the property of WiLGUARD or its licensors. No clause in the Terms grants implicit licenses beyond those strictly necessary for using the Service according to the subscription.
8. Limitation of Liability and Disclaimer
The Service is provided 'as is'/'as available'. To the maximum extent permitted by law, we exclude implied warranties (merchantability, fitness for a particular purpose, non-infringement).
WiLGUARD is not liable for indirect, special, punitive damages, loss of profit/data/opportunities, business interruptions, or damages caused by third parties (including hosting, CDN, payment processors, ISPs). Total cumulative liability, if established, will not exceed the amount paid by the Client for the last billing cycle.
9. Chargeback, Fraud, and Suspension
Initiating an unjustified chargeback constitutes a serious breach. In such cases, access may be immediately suspended, and the account terminated, without right to refund.
Suspicious or fraudulent payments, Service abuse, or repeated violations may lead to suspension or unilateral termination, with notification via email. Fraud cases may be reported to authorities.
9.1. Monitoring and Audit
WiLGUARD reserves the right to monitor Service usage for:
- Detection of abusive or unauthorized use
- Verification of compliance with subscription traffic limits
- Ensuring platform security and integrity
- Service quality improvement
In case of suspected fraud, abuse, or Terms violation, WiLGUARD may perform an account usage audit, with at least 24 hours prior notice (except in critical emergency cases).
10. Compliance, Accessibility, and Legal Requirements
We comply with applicable legislation regarding data protection and electronic commerce. We consider digital accessibility requirements and are committed to constantly improving compatibility with relevant standards.
11. Privacy and Data Protection
Personal data is processed according to the Privacy Policy available on the site. For details regarding legal grounds, recipients, storage durations, GDPR rights, and cookie options, please see Privacy Policy.
11.1. Technical Information Confidentiality
All commercial and technical information transferred through the Service (user data, technical data about the Service, contractual terms) must be kept confidential.
The Client agrees to:
- Use confidential information exclusively for Service usage
- Take all reasonable measures to protect the confidentiality of this information
- Not disclose confidential information to third parties without WiLGUARD's written consent
Exceptions: information in the public domain, information already in the Client's possession without confidentiality obligations, or information required by law/court order (with prompt notification to WiLGUARD).
12. Suspension and Termination
WiLGUARD reserves the right to suspend or terminate the account in case of Terms violation, fraud, payment refusal, technical abuse, repeated policy violations, or danger to service integrity.
Termination by Client: The Client may terminate the subscription at any time from the account, effective at the end of the paid period. No pro-rata refunds are granted for partially used periods, except in cases expressly provided by law.
Termination by WiLGUARD with notice: WiLGUARD may terminate the Service with a minimum notice of 30 calendar days in the following situations:
- Permanent cessation of commercial activity
- Major changes in business model or services offered
- Technical or legal impossibility to provide the Service
- Extended force majeure preventing long-term service provision
In case of termination with notice by WiLGUARD, Clients will receive:
- Email notification at least 30 days before the effective termination date
- Pro-rata refund for the unused portion of the prepaid subscription (calculated from the effective termination date to the original expiration date)
- Assistance for data migration and log exports (if applicable), for a minimum period of 15 days
Immediate termination without notice: WiLGUARD may terminate immediately and without prior notice in cases of:
- Fraud, illegal activities, or serious Terms violations
- Court order or request from competent authorities
- Threats to platform security or other users
- Repeated non-compliance with payment obligations or abusive chargeback
After termination: Upon Service termination, the API key becomes inactive, protection is disabled, and Client data may be archived or deleted according to the Privacy Policy. The Client is responsible for removing the WiLGUARD script from their website.
Neither party is liable to the other for indirect damages resulting from termination in compliance with these Terms.
13. Force Majeure
Neither party is liable for delayed non-performance caused by force majeure (external, unforeseeable, unavoidable events), such as major outages, massive cyber attacks, disasters, conflicts, etc., for the duration of the event and to the extent it prevents performance.
14. Assignment
The Client may not assign rights/obligations without WILGUARD's written consent. WiLGUARD may assign this contract to an affiliated or successor entity, with notification.
15. Notifications
Official communications are made via email to addresses associated with the account. Notifications are considered received at the time of sending (email log) or posting on the site (for general notifications).
16. Severability and Entire Agreement
If a clause becomes null/unenforceable, the rest remains in effect. These Terms, together with published Policies, constitute the entire agreement between the parties regarding the Service.
17. Governing Law and Jurisdiction
These Terms are governed by Romanian law. Any dispute is resolved by competent courts in Romania (at the provider's headquarters), after going through an amicable resolution stage (minimum 30 days).
17.1. Dispute Resolution - Amicable Procedure
Before initiating any legal action, the parties agree to follow an amicable resolution procedure:
- Written notification (email) to the other party, detailing the dispute
- Negotiation period: minimum 30 calendar days
- Mediation attempt (optional, at either party's request)
- Only after exhausting steps 1-2 may disputes be submitted to competent courts in Romania
18. Terms Modification
WiLGUARD reserves the right to modify these Terms at any time for:
- Compliance with applicable legislation or authority requirements
- Clarity improvement, correction of typographical or formal errors
- Reflection of changes in Service functionalities or structure
Types of modifications:
A. Minor modifications (without impact on costs or main functionalities):
- Take effect immediately after publication on the site
- Are notified via email for informational purposes
- Do not give the right to early termination
B. Substantial modifications (price increase, functionality reduction, major term changes):
- Are notified via email (primary method) and displayed in Dashboard at least 30 days before taking effect
- Are published on the site (www.wilguard.com/terms) with clear indication of the last update date
- Are considered accepted if the Client continues using the Service after the effective date
- Give the Client the right to terminate the contract within 30 days of notification, with pro-rata refund for the unused period of the prepaid subscription
If the Client does not accept substantial modifications, they may:
- Terminate the subscription from the account before the modifications take effect
- Request a pro-rata refund via contact@wilguard.com for the remaining period of the prepaid subscription
This clause does not apply to modifications imposed by law, which take effect automatically according to legal deadlines.
19. Export Restrictions Compliance
The Client confirms that use of the Service complies with all applicable laws regarding export, re-export, and technology transfer. The Service cannot be used in countries or territories subject to international embargo or trade restrictions without prior authorization.
20. Provider Information
WiLGUARD is a product/brand operated by:
- Company Name: S.C. Promotor Rent a Car Broker S.R.L.
- Registration No.: J40/3344/2023
- Tax ID: RO47670988
- Address: Bucharest, Bd. Tineretului no. 31, sector 4
- Phone: +40 734 403 403
- Email: contact@wilguard.com
For questions or clarifications regarding these Terms, contact us at contact@wilguard.com.